Amazon is listening

After my blogging complaint a couple of months ago (January 25th) about wasteful packaging of a knife rack for The Larches, I’m glad to report the US manager overseeing the global packaging initiative at Amazon has written back to say that the UK team has taken up the complaint and looked at the processes involved with the supplier of the knife. She commented:

“They shared the blog with Kitchencraft and Kitchencraft is going to repackage their products for us using minimalistic cardboard box shippable without overboxing. Thx for the feedback!”

So for the future Kitchencraft will mend its ways and provide smaller packs for small items, reducing therefore the paper packing needed. This is good news for the environment.

But the package in question came with the usual Amazon badged box and packaging, so I had assumed that it had come directly from Amazon and from one of its own warehouses.

Amazon’s response shows I was wrong and implies that some and maybe a lot of Amazon’s inventory is sent to customers by suppliers not directly controlled by Amazon. What happens with these other suppliers?

It’s clear that Amazon is concerned enough about the issue of wasteful or poor packaging to have a policy and international initiative on the issue.

As a massive online retailer they should be, particularly since they receive a lot of complaints, like this broader one on an Amazon forum earlier this month “What’s Up with Amazon’s Poor Packaging Lately?“.

But it’s obviously not a simple matter. I’ve complained about wasteful packaging. Others complain about damage from too little packaging!

As a result of my complaint are we going to see a change in packaging policy across all Amazon’s sales, regardless of supplier or country or will this case be a ‘one off’ for the UK with one kitchen equipment supplier?

Ultimately it all depends on the control Amazon has over fulfilment policy and the training of staff across the whole of its operations including both those in Amazon warehouses and those in partner companies who supply goods.

One worry must be that a focus on getting the right packaging for the particular job will lead to slower delivery times across the board. Green policies do not necessarily lead to a faster service. With Amazon expanding its reach into more areas – like specialist sports equipment for instance – these issues may get harder to fix!

Amazon’s reach and waste

We are always glad to have suggestions for improvements at the Larches and rapidly decided we needed to get two new knives – a bread knife and cook’s knife – when our New Year guests commented about the existing ones.

Antique? Well not quite but old, pre stainless steel certainly and quick to rust, if not dried after use.

But the decision made us also think about how best to store all the knives for easy retrieval. So this last Sunday after a lunch time discussion of alternatives, we decided on a magnetic knife holder.

They work like magic. I’d always fancied one but we’d never had the right space for it.

So log on to Amazon – yes we could have one and at 3.32 pm an email confirmed the 40 cms long rack had been dispatched with free next day delivery.

As promised, the van drew up a little after 2.00 pm on Monday and the parcel was handed over and signed off.

Amazon had got the rack selected, packed and delivered to a country area in under 24 hours from a Sunday start. Impressive.

No complaints there. This is online shopping at its best and saved me a lot of time.

But the box (opposite) was a different matter!

Slitting it open I wondered first if there was anything there. Loads of brown scrumpled up paper tumbled out, but no sign of the rack.

Finally I found it at the bottom, well packed in its own box. It measured 2 x 5 x 47 cms, so it didn’t take long to work out the Amazon delivery box (11 x 35 x 55 cms) would have held easily 34 of the racks – if I had wanted that many!

And that scrumpled up paper? On inspection it turned into a long seamless sausage-like creation, which flattened out into one continuous length of paper over five metres long by 38 cms wide.

For just one knife rack they had needed, because of the over large box, a length of packing paper that stretched from the eaves of the cottage to the flower bed – as you can see in the photo at the top of the page.

I’m a fan of online shopping because it can save on ‘travel to search’ time and costs. But the calculations from this example about use of resources are pretty scary. Just a hundred similar Amazon deliveries would use up 500 metres of the packing paper, which would either be thrown away or recycled at best. How many trees do you need for this and for the over large packaging?

The knives look great now and I had them installed on the new rack by 3.30 pm on Monday. That’s good going – a 24 hour turn round for job completion is fast. But isn’t it time Amazon looked at its wasteful packaging policies? No gold stars here for good environmental practice.

Bassenthwaite secrets

Out yesterday in the late afternoon, I surprised myself how quickly I could get down to Bassenthwaite’s shoreline. Just 25 minutes walking from The Larches and I was looking across to Ullock Pike and Dodd Wood and facing a stiff wind from the NE, which was furrowing the lake’s surface and throwing up threads of plume as the waves hit the shore. A friendly greeting from a kissing couple was all but lost on the gusting wind.

It’s an easy walk to this ‘away from it all’ spot, with a footpath down from Pen Cottage at the Swan House apartments (formerly the Swan Inn), below Barf. I had never found this before and it takes you down through the old cottages at Powter How to the subway beneath the A66.

I knew the light was fading, but the latched gate to a path heading south down the lake drew my eye. “Why not explore a little further? It must lead to something” I thought and picked my way past two more gates and a ‘No dogs” notice.

Then I saw it – a low dark shape through the waterlogged trees. A plank with railing drew me on and I climbed the few steps. “Just slide the door” stated the notice.

Now I was inside this darkened capacious hide, with large illustrations of 33 different bird species, typical of lakes and marshland. Stools and a bench with four separate 12cms x 40 cms hinged observation flaps completed these wonderful facilities for bird watchers. Only the tea and kettle were missing!

This is part of the Bassenthwaite National Nature Reserve, where there are over 70 species of resident birds (See notice below). We owe a thanks for these free facilities to the Lake District Planning Board and other bodies like the RSPB, whose members support the programme and upkeep.

Farmers’ markets US style

We’ve been fans of Keswick’s Saturday market for years, so it was natural that we would want to take a look this month at the farmers’ market in Chicago’s Lincoln Park

To get the best you need to be there early as this is a popular venue for people of all ages.

Farmers’ markets have proliferated in recent years from the first one in Bath, UK established in September 1997 in response to discussions about the Local Agenda 21 Commission. There are now over 500 in the UK.

Only a mile from Chicago’s downtown skyscrapers, the Lincoln Park market stalls are full of a wide range of produce and provide a marvellous contrast of colours.

Sustainability and environmental issues are key concerns for producers and many of the farms have full organic credentials or are certified green.

Farmers’ markets are not-for-profit bodies and have been increasingly popular in the US. They are overseen by the US Department of Agriculture (USDA).

In the last seven years they have increased from 1755 to 7175, making a 17% increase in the last year alone.

But this is not big business like the average 450 acre farms in the prairies of Illinois and Iowa, where millions of tons of field corn (or maize) are grown every year for home beef production, for the rapidly expanding Chinese market and for ethanol production.

Typically farmers’ markets are made up of small producers with orchards or perhaps a 7 acre garden farm – with intense cultivation of tomatoes, peppers, onions, carrots, fruits etc – or others breeding cattle and pigs with specialist production of smoked meats. Most farms are under 50 acres and have to be within a defined radius; in Chicago’s case this is 300 miles, though for other markets it is a lot less.

A campaign of the market at present is to encourage shoppers to pledge to be ‘locavores‘, only buying and eating produce from within a defined local area.

Often the vegetable producers will be supported by CSA (Community Supported Agriculture) schemes where members of the local community guarantee to take a box of vegetables every week during the growing season. While people on benefits with food vouchers can shop here, prices of the produce are on the high side and tend to attract shoppers with more disposable income, higher qualifications and an interest in environmental issues.

The same however does not apply to the farmers’ markets in rural areas where jobs are limited and wages low and unemployment, well over the national rate of 9%, is hitting communities hard.

A New York Times article “Vegetable gardens are booming in a fallow economy” (9th September 2011) describes the situation in East Kentucky in the Appalachian foothills.

Here rural residents are turning over their ground and selling the surplus from their gardens at low cost to the elderly and unemployed, who look to squeeze their budgets to make ends meet.

As Tim Woods, Professor of Agricultural Economy at Kentucky University puts it: “You won’t see certified organic products or fancy marketing here. It’s a very different world.” But the growth is similar with a doubling of markets there since 2004.

Highest ever CO2 emissions

This morning I posted my breakfast blog on the need for more urgent Government action to set higher recycling targets for English Councils as part of a sound environmental policy. Timely? Yes.

Now only hours later I have just opened my iPad to read the depressing front page story in today’s Guardian that unpublished data produced by the International Energy Agency (IEA) indicates that global carbon emissions increased last year by 5.5% from 29 gigatonnes of CO2 to 30.6 Gt. And this despite a worldwide recession of great severity.

This will mean, according to the IEA chief economist, that the chances of keeping average temperatures from rising more than 2 degrees celcius are now wishful thinking and unachievable. Above that we have to anticipate large scale climate change with massive effects on lands and populations across the globe. 

Sadly it is unlikely that this news will stir up sufficient concern for political  leaders to plan and agree actions to tackle global warming effectively.